Vionix privacy policy

Last updated: November 14, 2026

Vionix shows a business's menus, photos and videos on its TVs, and lets the owner and their staff change them from a phone or computer. It has two parts: the website at app.vionixsignage.com (the dashboard) and the Vionix TV app that runs on the TV box. This policy covers both, and this website, vionixsignage.com, which sets no cookies and runs no scripts.

Who we are

Vionix is run by NovArc LLC, United States. For anything about your data, write to support@vionixsignage.com.

What we collect

Your account

• Your email address, which we use to send you sign-in codes. Vionix has no passwords for owners.
• The name of your business, your locations (name, time zone, times of day and closed hours), your role in each business, and when you last signed in.

What you add

• Your menus (items, descriptions, prices), playlists, schedules, what is sold out, and the photos and videos you upload.
• Staff logins you create: a username and a password. We keep the password only as a salted, slow hash, never the password itself.

Your screens

• For each TV you pair: the name you give it, the kind of device (platform and model), when it was last online, and a short technical report the TV app sends: its version, what it is doing (pairing, playing), and recent error messages, so we can keep it running. An error message can include the TV's address on your local network.
• A device key that lets the TV fetch your content. We keep it only in a protected (hashed) form; the TV app keeps its pairing on the TV box itself.

Signing in and security

• A one-time sign-in code, kept only in a protected form, and deleted within a day after it expires.
• A session for each browser you sign in on, with the description your browser sends (its "user agent"), which ends after 30 days without use.
• Counters that limit how often something can be tried (for example, sign-in codes asked for from one network). They are keyed by IP address or email address and deleted within two days.
• A record of changes in your account (who changed what, and when), for security and support.
• The sign-in pages use Cloudflare Turnstile, a check that tells people from automated tools by looking at signals from your browser. Cloudflare's privacy policy covers that check.

Cookies and your browser

One first-party cookie keeps you signed in. The dashboard also keeps a few small things in your browser: which business you last chose; on a staff sign-in, the business code; and, while you pair a TV, its pairing code, until the pairing is done. There are no advertising or analytics cookies.

What we don't do

• No ads, and we never sell or rent your data.
• No third-party analytics or tracking in the dashboard or the TV app.
• The TV app does not use location, the camera, the microphone or your contacts.

The TV app's permissions

• Internet and network state: to reach Vionix, and to know when the TV is offline.
• Start when the box starts up: only if you turn it on in the app's set-up.
• Display over other apps: Android's permission that lets Vionix come back to the front after the box restarts, when you have turned on starting with the box.

How we use it

Only to run Vionix: to sign you in, to show your content on your screens and keep them up to date, to keep the service secure, and to answer you when you write to us. We email you only sign-in codes, and replies to your messages.

Who else handles it

Cloudflare, Inc. hosts Vionix for us: its servers, database (in Eastern North America), file storage, the delivery of sign-in code emails, the Turnstile check, and this website. Cloudflare keeps short-lived service logs of requests, which can include IP addresses. We share your data with no one else, unless the law requires us to.

How we protect it

Every connection is encrypted (HTTPS). Sign-in codes, staff passwords, session keys and TV device keys are stored only in protected (hashed) forms. Only NovArc LLC, and Cloudflare as our host, have access to the service's data.

How long we keep it

• Your account and content: while your account exists.
• Sign-in codes: until they expire (minutes), then deleted within a day. Sessions: 30 days after last use, then deleted within a day. Limit counters and unused TV pairing codes: up to two days.
• A screen's report: until the next one replaces it, and the screen's data until you remove the screen.
• The record of changes: while your account exists.
• The database keeps a 30-day history so it can be restored after a fault, so deleted data can stay in that history for up to 30 days.

Deleting your data

You can remove screens, staff logins, photos and videos, menus and playlists yourself in the dashboard at any time. To delete your whole account, email support@vionixsignage.com from the address you sign in with and ask us to delete it. We delete your account and, for each business where you are the only owner, its content, screens, staff logins and files, within 30 days, and confirm by email. After that it remains only in the 30-day database history described above.

Children

Vionix is a tool for businesses. It is not meant for children under 13, and we do not knowingly collect their data.

Changes

When this policy changes, we update this page and the date at the top.

Contact

NovArc LLC, United States: support@vionixsignage.com